Our Terms and Conditions apply to all transactions made on this website. Please read them carefully. Placing an order signifies that you agree to our terms and conditions of sale.
Atelier Rousseau reserves the right at any time to amend or update these terms and conditions, and you agree to be bound by such amendments or updates. Any changes which are made will take effect on the date they are posted on this website.
1.1 Atelier Rousseau reserves the right to alter prices at any time, without prior notice.
Orders & Payment
2.1 Atelier Rousseau use a well known and secure online payment system. Once payment has been authorised, you will receive notification of your order via e-mail.
2.2 Payment may also be made via personal cheque or postal order.
2.3 Atelier Rousseau endeavour to only display available stock on this website. You will be notified within 2 working days, should your item be out of stock. If the goods are not in stock, we will e-mail you an estimated time of delivery or we can offer you a full refund.
2.4 All orders are subject to acceptance and availability.
3.1 Atelier Rousseau endeavour to ensure all product descriptions and specifications posted on this website are correct. All information issued by Atelier Rousseau is for the sole purpose of giving an approximate idea of the goods.
3.2 All items are handmade and therefore small imperfections or variations may occur, as expected with such products.
3.3 Please be aware that we cannot accept responsibility for variation in colour, even though colour representation is close, it may not be exact due to different computer monitors and browsers.
Cancellation By Us
4.1 We reserve the right to cancel the contract between us if:
- We have insufficient stock to deliver the goods you have ordered.
- We do not deliver to your area.
- One of the goods you ordered was listed on our website at an incorrect price due to a typo-graphical error.
4.2 If we do cancel the contract between us, you will be notified via e-mail and we will re-credit to your account any sum deducted by us as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for any disappointment suffered as a cause.
Cancellation By You
5.1 ONLY UK Residents may cancel their contract to purchase goods within 7 working days of placing the order, providing the goods are returned to us immediately in an 'as sold' condition with packaging unopened and all labels still attached.
5.2 In the event of a cancellation under this provision a full refund, inclusive of postage and packaging costs will be given within 30 days of our receipt of the returned goods. Goods must be returned via recorded deilvery. The customer shall not be reimbursed return postage costs.
6.1 The main currency of this website is Pounds Sterling; however you may change the currency to: Euro, US Dollar or Australian Dollar by choosing from the options on the top left hand corner.
6.2 Data entry errors or other technical problems may result in inaccurate pricing. If you see any price which you believe may be incorrect, please contact us to confirm the price.
Duties & Local Taxes
7.1 Duties and/or taxes which arise at the point of entry into the destination country, are the responsibility of the customer/purchaser and do not lie with us.
7.2 Atelier Rousseau do not currently add UK sales tax (VAT).
Events Beyond Our Control
8.1 Atelier Rousseau shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage or defect caused to goods delivered by an occurrence beyond our control, including: strikes, theft, breakdown of systems or network access, floods, fire, explosion or accident.
9.1 Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by English Law. The terms of this charter shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction.
10.1 We take all reasonable precautions to keep information supplied to us by our customers strictly confidential. We do not supply our 'Mailing List' information to any third parties.
10.2 Information supplied to us may be stored on a computer system, but will not be supplied to any outside agency.
11.1 The contents of these pages on our website - inclusive of photographs, designs, logo, pictures, written text and any other material, are the intellectual property of Atelier Rousseau.
11.2 As a visitor to this website, you agree not to (and agree not to assist or facilitate any third party to) copy, display, reproduce, distribute or commercially exploit such material and content without our knowledge prior written consent.