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DELIVERY & RETURNS
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Postage & Packaging Costs

UK

Royal Mail 1st Class Recorded

£4.95

1 - 3 Working Days after despatch

UK

Royal Mail 2nd Class Recorded

£4.50

3+ Working Days after despatch

WORLDWIDE

Royal Mail International Tracked Delivery £12.00 4+ Working Days after despatch

Estimated delivery times are to be used as a guide only and commence from the date of despatch. Atelier Rousseau Ltd. will not be held responsible for any delayscaused by postal services.

All items will arrive beautifully presented in our complimentary bespoke packaging.


U.K Delivery

All deliveries will require a signature upon arrival. U.K. based customers can choose from Royal Mail 1st or 2nd Signed For delivery.

If Royal Mail are unable to deliver to your address, please contact us. 

International Delivery

Atelier Rousseau ship orders worldwide. All international orders will be posted via Royal Mail International Tracked and may require a signature upon arrival.

We are based in the U.K. therefore please allow enough time for your item to be made and shipped to you.


Despatch

We aim to despatch items within 7-14 days of accepting your order and payment, however some may take a little longer.

Atelier Rousseau endeavour to notify you via e-mail once your order has been despatched. 

Should your item go missing in the post or is damaged upon arrival please notify us as soon as possible. In the case of damaged goods please keep packaging and documentation if possible in order to assist with our service to you and any claims that you may need to make against Royal Mail.

The following up of a claim for compensation from Royal Mail, will be borne by you - the customer; we always obtain proof of postage when shipping out items and therefore it is not the responsibility of Atelier Rousseau Ltd.

In the unlikely event of receiving incorrect goods please notify us as soon as possible. Please do not use the garments; it is preferable to leave them in the original packaging with all tags still attached.


Payment Methods

We accept payment by PayPal & NOCHEX. Both accept payments from all major credit cards.

We also accept payment by cheque and postal order; however please note that we will not be able to despatch your order until payment has cleared.


Returns & Exchanges

We can refund or exchange items provided they are returned to us in perfect condition and unworn, within 14 days (U.K. & international customers) of you having received the item.

Please e-mail us at: mail@atelier-rousseau.com to notify us of your intention to return an item, stating your reason for return.

Please allow up to 30 working days upon our receipt of your package for your exchange or refund to be issued. 

Bespoke items are made specifically to your requirements and therefore our refund policy does not apply to bespoke goods.

Please send items back by Royal Mail Recorded Delivery or Royal Mail Special Delivery and request proof of postage, as we will not be held responsible for any items lost during transit.

Please be aware that postage costs will not be refunded on exchanged or returned items unless the item is deemed faulty. In the unlikely event of a fault, we will refund, exchange or replace the item as soon as possible.

We have strict quality control measures in place to ensure that we do not supply our customers with faulty goods. Items cannot be deemed as faulty if the fault is a result of wear and tear, improper care or improper use.


All Atelier Rousseau accessories are handmade, each piece is special and we ask that you take care of your purchase so that you can treasure it for years to come. As each item is handmade, slight variations may occur in production.

If you require any further information please do not hesitate to contact us at:  mail@atelier-rousseau.com